This is what rock-bottom customer service looks like. 

Text - Thanks Carla C. at 20:24, Jun 28: It looks like your area is serviced by a different customer service and support center. I would be happy to transfer your chat to a specialist. May I have your permission to do so? e here to be DAVID at 20:24, Jun 28: That's fine Carla C. at 20:25, Jun 28: Please stay onlineChat Chat about any Please wait while I transfer the chat to the best suited CenturyOperator. This may take a moment. Info at 20:25, Jun 28: Info at 20:26, Jun 28: To ensure compliance