This is what rock-bottom customer service looks like. 

Text - Thank you for contacting CenturyLink, my name is Carla. Please, allow me a moment to read the previous chat DAVID at 20:20, Jun 28: with CenturyLink Ok Carla C. at 20:21, Jun 28: Hello, David, I hope you are having a good day Carla C. at 20:21, Jun 28: I'l be more than happy to assist you today and help you with your request Carla C. at 20:21, Jun 28: Thank you for being a valued customer. May I please have your account number? DAVID at 20:22, Jun 28: Carla C. at 20:22, Jun 28: Thanks pic