This is what rock-bottom customer service looks like. 

Text - Massiel C at 21:03, Jun 28: My manager will provide you the same information I'm providing you. DAVID at 21:03, Jun 28: with CenturyLink That's how I got in this mess Massiel C at 21:03, Jun 28: I'm sorry David, there is no way we can remove the Tech installation fee and your account is closed. DAVID at 21:04, Jun 28: I placed an order to get a lower speed, to cided to cancel my Customer pay less, and CL account anegeua DAVID at 21:04, Jun 28: questons CenturyLink I dont need a tech to do