This is what rock-bottom customer service looks like. 

Text - I can see that change but the account was disconnected before Chat Live Online with Centur DAVID at 20:40, Jun 28: That does not make any since. When does it show that the account was disconnected? e quidkestand nvenientway to Massiel C at 20:41, Jun 28: The account was disconnected yesterday. DAVID at 20:44, Jun 28: Yesterday was 6/27/2018. place the order to change the account on Custome Chat about 6/26/2018..which was before the qestions y CenturyLink account disconnect. So it appears