This is what rock-bottom customer service looks like. 

Text - options: 1. Repair 2. My Account Cha 3. BillingDline 4. Payments 5. Service Inquiry 6. General Support DAVID at 20:00, Jun 28: 2 CTL Virtual Agent at 20:00, Jun 28 We are happy to help you with your request. Please give me a moment to connect you with a specialist who can assist you further. Info at 20:00, Jun 28: Please wait while I transfer the chat to the best suited operator. This may take a moment. Info at 20:02, Jun 28: All agents are currently assisting others. A CenturyLink Consul