This is what rock-bottom customer service looks like. 

Text - You are speaking with CTL Virtual Agent. CTL Virtual Agent at 19:58, Jun 28: Hi my name is CenturyLink Virtual Agent. Thank you for contacting the CenturyLink Chat Team. I am here to answer your questions. How may I assist you? DAVID at 19:59, Jun 28: we re My account is current. My internet is down. And now when I login it says my account is closed. What happened? CTL Virtual Agent at 19:59, Jun 28 I am happy to help you with accessing your online account. Please tell me if you need help